Returns & Refund Policy

At Sole Tag™, we want you to feel confident with your purchase. If something isn’t right with your order, we’re here to help.

30-Day Returns

We offer a 30-day return window from the date your order is delivered. To be eligible for a return, your Sole Tag™ must be unused, untrimmed, and returned in its original condition and packaging.

Because Sole Tag™ can be trimmed to fit individual shoes, trimmed, cut, worn, or otherwise altered insoles cannot be returned unless the product arrived damaged or defective.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible with your order number and photos of the item.

Once reviewed and approved, we’ll arrange an appropriate replacement or refund at no additional cost to you.

Refunds

Once we receive and inspect an eligible return, we’ll notify you of the outcome. Approved refunds will be issued to your original payment method.

Please allow several business days for your bank or payment provider to process and display the refund after it has been issued.

Return Shipping

Unless the product arrived damaged, defective, or incorrect, customers are responsible for return shipping costs. Original shipping charges are non-refundable unless required by applicable law.

Please contact us before sending a return so we can provide the correct return instructions and address.

Cancellations & Order Changes

If you need to cancel or change your order, contact us as soon as possible. We’ll do our best to accommodate your request, but once an order has entered processing or shipped, we may be unable to modify or cancel it.

AirTags

Apple AirTags are not included with Sole Tag™. We cannot accept returns or provide refunds for third-party AirTags or other devices purchased separately.

Contact Us

Have a question about a return or refund? Contact our customer support team at:

Email: soletag@outlook.fr

Sole Tag™ — Little Steps. More Peace of Mind.